SHIPPING & RETURNS
SHIPPING POLICY
At CROISELLE, we are committed to delivering the latest trends directly to your door with efficiency and care.
PROCESSING TIME
All orders are processed and prepared for dispatch within 1–3 business days. You will receive a notification as soon as your package is on its way.
DELIVERY OPTIONS & ESTIMATES
We offer two tracked shipping methods for all UK orders:
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Free Tracked Delivery: 10–15 business days (FREE)
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Priority Express Shipping: 6–10 business days (£8.95)
Please note: Delivery times are estimates and start from the date of dispatch.
ORDER TRACKING
Transparency is key. Once your order is dispatched, you will receive a confirmation email containing a tracking number, allowing you to follow your journey from our international warehouse to your doorstep in the UK.
CUSTOMS & IMPORT DUTIES
As we ship our curated collections directly from our global fulfillment centers to offer you the best prices, orders are typically below the UK tax threshold. However, any potential local customs fees are the responsibility of the customer.
DELIVERY DELAYS
While we strive for punctuality, delivery times may be slightly extended during peak seasons or due to unexpected postal delays. We appreciate your patience and are always here to help if you have questions
RETURN & EXCHANGE POLICY
We want you to love every piece you purchase from CROISELLE. If for any reason you are not completely satisfied, we are here to help.
RETURNS
You have 14 days from the date of delivery to request a return. To be eligible, items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
HOW TO INITIATE A RETURN
To initiate a return, please contact us at support@croiselle.com within 14 days of receiving your order.
Kindly include your order number and the reason for your return. Our team will review your request and provide you with detailed return instructions, including the return address.
We aim to make the process as simple and hassle-free as possible.
REFUNDS
Once your return is received and inspected, we will notify you via email. Approved refunds will be processed immediately back to your original payment method. Please note that it may take a few business days for the credit to appear on your statement, depending on your bank.
EXCHANGES
Found a better fit? If you wish to exchange an item for a different size or colour, please contact us. We will guide you through the exchange process to ensure you get exactly what you need.
NON-RETURNABLE ITEMS
For hygiene and health reasons, certain items such as lingerie, swimwear, and earrings cannot be returned or exchanged unless they arrive faulty.
RETURN SHIPPING
Please note that return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit back to us.